Please Reference the HCBS Explorer Manual before contacting support.
Download HCBS_Explorer_Manual
- Tier 1 Support – ASAP Users will contact the EOEA HCBS Explorer Team via Email
HCBSExplorer@MASSMAIL.state.ma.us
- Tier 2 Support - If an issue is unable to be resolve by EOEA staff, EOEA will contact UMMS for tech support
**Do not contact SIMS Support for HCBS issues
HCBS Explorer User Support